Stay
Safe
The ‘Stay Safe’ initiative by Tourism Corporation Africa, as we slowly and strategically re-open across the African Continent.
BEFORE YOU LEAVE
Insurance: Be sure that you get yourself proper insurance.
Travel insurance provider Seagons in Nairobi, are partners with Tourism Corporation Africa. Seagon’s can cover cover travellers to destinations in Africa, including regions under FCDO and government essential travel advisories. This includes 24/7 access to on-the-ground field agents who can assist with emergencies, which include COVID-19 medical expenses for those 59 and under, coverage for medical evacuation and accidents, adventure sport and travel to isolated places.
Please contact Jeremy Clayton: je****@jw******.com
WHEN YOU ARRIVE
- All of our guests will be briefed on Covid-19 safety procedures on arrival at our camps. Lodges and island retreats across the African continent.
- Social distancing procedures will apply to all.
- Hand sanitizer will be made readily available in all public areas.
- Handling guest personal items by our teams will be limited and they are asked to wear latex gloves
- Cleaning and disinfesting shall be frequent with an emphasis on high contact, hard non-porous surfaces including, but not limited to, front desk check-in counters, door handles, public bathrooms, room keys and locks, and all seating areas
- Temperatures of all team members and guests will be taken daily.
- Please note, like so many safari camps, lodges and retreats, we are currently operating on an extremely lean operation. Therefore it is even more relevant for us to know important information about our guests such as their dietary requirements prior to them arriving as specialist food cannot easily be accessed once they are in camp
- Both our team members and guests are asked to wear masks in public, when not dining with us.
- Our camps and lodges in Botswana all remain closed to international guests, as a state of emergency is in place until March 2021 and borders remain closed. We offer alternative destinations in East Africa.
- Our camps and lodges in South Africa are welcoming guests in accordance with those country’s whom can enter South Africa with COVID19 PCR Negative Test Certificates.
- We require all guests from any destination in the world to hold a COVID19 PCR Negative Test Certificate, undertaken within 72 hours prior to leaving their own country – for their safety and that of other guests and our teams.
IF A GUEST GETS SICK
In the event of a guest getting a high temperature (38 degrees plus) they will need to be isolated and monitored at the lodge. All of our guests take out compulsory flying doctors insurance when they are staying with us. In the unlikely event a guest needs to be evacuated this will be done by the flying doctors.
With these easy steps to follow, we hope it will give guests peace of mind when booking a trip to Africa. If you have any further questions please contact our sales teams in Arusha (Tanzania), Brisbane (Australia) or Cape Town (South Africa)
For media enquiries:
Susan Stevens **@to*********.za
